WeeCare (weecare.co) is a Los Angeles based startup making childcare affordable and accessible to all families in the United States. Backed by top investors and VCs, we’re helping caregivers and educators start and run their own home daycares while helping parents find the best childcare options available.

WeeCare is looking for an experienced customer success manager who wants to make a significant impact on the childcare industry. As a customer success manager, you will work with the customer success team to:

  • Ensure partners have a quality experience as they go through the licensing process
  • Train partners on using the WeeCare platform
  • Work closely with partners to develop communities in their neighborhood
  • Train partners on programs necessary for them to successfully open and run a daycare
  • Keep diligent notes and make suggestions to the product team to increase efficiencies into the platform
  • Ensure partners are following their goals and keeping them to their timeline
  • Work closely with parent relations and partner lead teams to ensure a successful transition from new partner to fully filled and operated daycare


You’ll excel at this role if:

  • You have previous account management experience working with parents and/or teachers
  • You speak multiple languages, such as Spanish or Chinese
  • You have previous experience working in a tech startup or a fast paced environment
  • You are detail oriented and rarely have things slip through the cracks
  • You love setting goals and exceeding them
  • You work well in teams and can communicate effectively
  • You are comfortable with the pace of working at a startup and are accustomed to change
  • You are data driven and have a growth mindset
  • You love talking to people and want to provide them the best experience possible
  • You love building communities
  • You’re a self starter and enjoy figuring things out
  • You are good with numbers, tech toolsets and writing


Perks:

  • Full medical
  • Flexible vacation
  • Free parking
  • Happy hours
  • Sunny Marina Del Rey
  • Free snacks and drinks at work
  • Dog friendly


Compensation:

  • Competitive salary (commensurate with experience)
  • Stock options
  • Comprehensive benefits
  • Flexible Paid Time Off